Nokia Data Center Manager

Location: Europe

Date: 03-Nov-2017

Salary: TBC

Reference: IPC200

Nokia Data Center Manager 

General Purpose:

Nokia is a key supplier to help operators on their transformation journey to Telco Cloud business. This includes the delivery and operation of highly customized Cloud Data Center Solutions. Planning, Design and Architecture of such Cloud Data Center Solutions will be executed in a “Design Center”, which includes also a “Service Experience Center” for customer show cases to demonstrate the professional design, delivery and operation of Cloud Data Center.

Nokia Design Center requires Senior Management to lead a team of highly professional Solution Consultants, Solution Architects and Service Product Manager. He / She represents all Design Center provided services to our customers and is responsible for all Service Support and Service

Delivery actions taken to ensure they meet our customers’ business needs and IT Requirements.

The Manager (Design Center) will be measured on the efficiency to develop, deliver and constantly improve the automated delivery processes of the Cloud Data Center services and is responsible for the overall customer satisfaction.

Main responsibility area:

Provides senior leadership for the Design Center team to develop Cloud Data Center services around the entire service chain; Define and constantly improve the automated delivery processes incl. necessary tools; Deliver customer projects in the pre-sales-, consultancy-, design- and architecture phase.

Responsible for the management of multiple projects simultaneously. Scheduling, staffing, and coordinating required project activities with the Project Manager (Delivery Center). Develop internal methodology, plus training, mentoring and guidance to staff. Business development. Identify opportunities for improvement to processes and business operations using information technology.

Job description

The Manager (Design Center)

Build his team, consisting of Solution Consultants, Solution Architects and Service Product Manager (initial phase up to 10 hc and in final stage 20-25 hc)

Enable and champion an IT service culture

Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives

Define together with global sales- and service organization the services portfolio for Cloud Data Center around the entire services chain

Formulate, agree and maintain an appropriate SLM structure for the Service Delivery

Develop the defined services according to the Nokia service development process

Develop a fully automated delivery process for these services according to IT industry standards; Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services; Co-ordinate inter-process changes with process owners

Develop and source necessary tools to support the automated delivery process

Identify potential partners and support Nokia procurement for partner relationship

Build, operate and maintain the Service Experience Center, which is part of the Design Center

Define together with the team use/show cases for the Service Experience Center to demonstrate the delivery capabilities  to build Cloud Data Center for our customers

Provide capability development programs to keep his team on high level IT industry standard and enable new team members

Keep close contact and share experience with key Nokia organizations (products, services, sales, markets)

Organize and execute market- and sales- events to promote the Cloud Data Center services to our customers

Support the sale organization to their pre-sales activities (e.g. customer presentations, customer workshops, Service Experience Center events, offer support, customer services descriptions, costing, pricing)

Provide capabilities to execute the delivery of services in the consultancy-, design- and architecture phase

Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services

Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics

Provide regular reports on service performance and achievement internally and to our customers

Additional Requirements

BS in engineering, computer science from a reputable institution, MBA will be added advantage

10+ years in the IT industry and service business

ITIL Expert Certification

Detailed knowledge of Platform, Infrastructure, and Software as a Service (PaaS, IaaS, and SaaS), including the players and solutions that are available on the market

Knowledge of IT architectures, procedures and methods
Understanding of Cloud Data Center related products and technology

Understanding of Telco/Enterprise Cloud architecture

Entrepreneurial spirit and sense of personal responsibility

Excellent business understanding

Highly experienced with partner selection and partner relationship

High level of self-motivation and maturity

Wide experience and reference of leading teams

Strategic Thinking

Creative and problem solving mind-set

Prioritization and project management techniques

Strong customer orientation

Effective communication; internal and external

Fluent English is essential

Specific knowledge and experience on the underlying products and technologies:

Cloud architecture for telco- and enterprise requirements

Architecture of Cloud Data Center

Datacenter SDN, WAN SDN, Service chaining

Orchestration and Automation concepts (scaling, lifecycle management …)

ITIL framework and how this can be applied for cloud transformation

Operational Processes

Maintenance Processes

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